Client Care Plans
Broken websites are frustrating
Website Care Plans
Basic Client Care Plan
$80 every 30 days
until cancelled
Software Core Upgrades
Software Plugin Upgrades
Weekly Website Backup w/Restore
Enterprise Grade Network Security
Priority Support
Database Cleaning and Optimization
Uptime Monitoring & Performance Scans
Training Video Tutorials
Scan and fix any broken links
30 minutes site support
Monthly Maintenance Report
Cancel Anytime, No Long Term Contracts
Support time tasks do not cover advanced features such as installing a complete online shop or membership section to your site. Common tasks include: Content updates, Plugin research and setup, Theme or stylesheet changes, Embedding 3rd-party scripts, Server or DNS changes, Configuring forms, General WP questions and assistance.
There is no contract for any of these plans and you are free to cancel any time. These plans are offered on a subscription basis and do need to be paid monthly in advance.
Complete Client Care Plan
$150 every 30 days
until cancelled
Includes Website Hosting (email not included)*
Software Core Upgrades
Software Plugin Upgrades
Daily Website Backup w/Restore
Enterprise Grade Network Security
Priority Support
Database Cleaning and Optimization
Uptime Monitoring & Performance Scans
Training Video Tutorials
Scan and fix any broken links
60 minutes site support
Monthly Maintenance Report
Cancel Anytime, No Long Term Contracts
Support time tasks do not cover advanced features such as installing a complete online shop or membership section to your site. Common tasks include: Content updates, Plugin research and setup, Theme or stylesheet changes, Embedding 3rd-party scripts, Server or DNS changes, Configuring forms, General WP questions and assistance.
There is no contract for any of these plans and you are free to cancel any time. These plans are offered on a subscription basis and do need to be paid monthly in advance.
*Email not included with web hosting. The reason this is not included is because webmail included with most web hosting is notoriously unreliable. We recommend that you utilize a service such as Google GSuite, Office 365 or Zoho to handle your email. The first benefit to doing this is reliability – you’re using high-quality servers to handle your email, which means less spam hitting your inbox. The second benefit is if your site goes down temporarily for some reason, you should still be able to send and receive emails without interruption.
Enterprise Client Care Plan
$450 every 30 days
until cancelled
Includes Website Hosting (email not included)*
Software Core Upgrades
Software Plugin Upgrades
Daily Website Backup w/Restore
Enterprise Grade Network Security
Priority Support
Database Cleaning and Optimization
Uptime Monitoring & Performance Scans
Training Video Tutorials
Scan and fix any broken links
120 minutes site support
Monthly Maintenance Report
Cancel Anytime, No Long Term Contracts
Support time tasks do not cover advanced features such as installing a complete online shop or membership section to your site. Common tasks include: Content updates, Plugin research and setup, Theme or stylesheet changes, Embedding 3rd-party scripts, Server or DNS changes, Configuring forms, General WP questions and assistance.
There is no contract for any of these plans and you are free to cancel any time. These plans are offered on a subscription basis and do need to be paid monthly in advance.
*Email not included with web hosting. The reason this is not included is because webmail included with most web hosting is notoriously unreliable. We recommend that you utilize a service such as Google GSuite, Office 365 or Zoho to handle your email. The first benefit to doing this is reliability – you’re using high-quality servers to handle your email, which means less spam hitting your inbox. The second benefit is if your site goes down temporarily for some reason, you should still be able to send and receive emails without interruption.
If you are a current care plan client and need assistance with your site or wish to have content, images, etc. added, please use our new support ticket system to make a request. This new system will be more efficient and allow us to respond more quickly to your requests. Just click the button below.*
Support Request*Support requests will be performed using the time allotted in your care plan. If a request takes more time than your monthly plan, we will invoice at a discounted rate of $50/hour to complete the request.
*If your site has been hacked and/or infected with malware it will need special attention to clean and remove all the malicious scripts and code that are infecting it. This may incur additional fees for the time involved to perform this service.
Your Website Is Critical To Your Business.
You have a website that is crucial to your business. It generates leads, customers and revenue (or at least it should). It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption.
Your Website Is Vulnerable.
Your WordPress website is vulnerable because of software. Software needs updating. All software. Including the software that powers your website. It’s the nature of the world we live in and unfortunately websites are an easy target.
Do It Yourself?
Keeping your website up to date, backed up and secure can be time consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. The technology continues to evolve and there is no way you can keep abreast of all the trends and developments.
Generic Help.
Yes, there are plenty of options for you to keep your website managed and up to date by the same company that hosts it. They do it for thousands of customers every day. That means they are experienced. It also means they might not be paying attention to the finer details of your particular website and business needs.
We provide value and support.
Keeping your website secure and updated means that it is secure and available to the public. If a website is down due to a hack, outdated systems, or some other conflict, your potential customers aren’t able to see your products & services. We do all the boring and tedious technical things regarding website care that you shouldn’t spend time on, so you can focus on running your business. We perform a number of tasks to monitor your site and while we cannot promise your website will never encounter an issue, we promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
The Upside.
Working with us means your website will continue to drive attention and customers into your business at a fraction of the time and cost it would take to do it yourself.
Like You, We Are Busy.
So in all honesty, we’re only interested in working with clients who understand the value their website adds to their business. Please review the plans and choose the one that best serves your needs. If you aren’t sure, you can contact us and we’ll help figure out which plan works best for you. There are no long-term contracts, so you can cancel at anytime.
This service is designed to offer you peace of mind and the assurance that you have a skilled partner who can help you achieve your online objectives and keep your website up-to-date.
Frequently Asked Questions
No. Like a lawyer’s retainer, the monthly time is there for you every month to be taken care of by our staff and our resources, therefore it does not rollover. You can take comfort in the fact that what you will request within that 60/120 minutes of time (depending on your plan) will be addressed by our team with priority attention.
The whole purpose of website care plans is preventative care, so we hope to prevent anything from happening. However, in the case something happens to your website, we will investigate the cause, communicate with your web host if needed, and get you back online as soon as possible. We cannot promise your website will not be hacked, but can promise we use security features that are designed to prevent it, as well monitoring and backing up your site regularly.
We accept all major credit cards including Mastercard, Visa, Discover, and American Express. After signup, cards are auto-charged each month on a recurring basis until you decide to cancel or upgrade your plan.
None. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. We believe in earning your business month after month, and you can cancel your service with us at any time. Although we really hope that doesn’t happen.
The most common requests are content update requests and small design improvements, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.
Although these plans are for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated web company.
First, we will perform a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Second, we provide a report that lists issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.
A site that has been hacked and/or infected with malware needs special attention to clean and remove all the malicious scripts and code that are infecting it. If we add you as a client, we can certainly assist in repairing your site and installing security features to help prevent future attacks.
Sometimes the results of an update are unexpected and things break. In those rare scenarios, we quickly repair the issue and contact the plugin or theme author so they can work on patching the issue.